Revenue Cycle Training

HEI Lean Revenue Cycle Training


HEI’s Lean Revenue Cycle Training is a focused, hands-on, 5-day training, designed for revenue cycle team executives, directors, managers and team leaders. This training equips the leadership level of the organization with the fundamental skills needed to operate a business model rooted in Lean, Six Sigma and Toyota Production Systems methodologies and principles and for them to foster a culture of continuous improvement. The training is composed of two sessions, over the course of two weeks. The first session has a duration of three days with the second session lasting two days. The sessions include classroom learning, collaborative break-out sessions and extensive data analysis.

Revenue Cycle Training Sample Curriculum in the First Week:

  • Lean Healthcare Philosophy
  • Six Sigma Applied to the Revenue Cycle
  • Drivers of Cash Volatility
  • Revenue Cycle Process Principles and Management Model Overview
  • Performance Management System
  • Daily Shift Briefing Training
  • DMAIC – Define, Measure, Analyze, Improve, Control
  • Metrics and Process Metrics Design – Daily and Monthly
  • Process Assessment Tools and Mapping
  • High Performance Work Teams  – HPWT
  • Organizational Design
  • Management by Fact and Introduction to A3’s

Revenue Cycle Training Sample Curriculum in the Second Week

  • Data Acquisition
  • Data Sampling
  • Using Root Cause Analysis to Audit Accounts
  • Data Analysis
  • Pareto Analysis
  • A3 Performance and Metrics Review
  • Process Failure Modes
  • Process Behaviors
  • Work Management Methods

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