MaineHealth Case Studies

“We are 3 years into the engagement, and have realized over $43M in cash gains. In my 25-year career, I’ve worked with top accounting and revenue cycle firms, none deliver and execute like HEI. Simply put, partnering with HEI is one of the best decisions we’ve ever made.”

-Paul Chausse, VP Revenue Cycle

MaineHealth Revenue Cycle Transformation

Success Snapshot: 

  • $21 million cash gains achieved within the first year of engagement
  • 200+ employee CBO redesign for scalable growth
  • Employee engagement scores at record high levels
  • $43 million in cash gains realized to date

MaineHealth Patient Access Experience

Motivation for Change:

  • 85% of patients were not pre-registered, contributing to $1.9 million loss per month in front-end related denial write-offs
  • Dismal employee engagement scores and productivity levels
  • Poor upfront patient collection practices resulting in 55% of patient due portion for OP services a year going to bad debt
  • Exponentially increasing operating costs due to increased staffing needs required for system conversion and consolidation


Engagement Highlights:

  • 97% of scheduled services are pre-registered with no additional staff required
  • 44% more patients assessed per day
  • Decreased front-end related denials by 20% in less than 3 months
  • Doubled service levels in less than 12-month surpassing industry standards by 17.5%
  • Record high employee engagement scores